Privacy Policy

MAISONYUTORRI may collect, receive, generate, or otherwise process Personal Information reasonably necessary to operate its business, fulfill customer orders, provide services, and maintain the functionality and security of the Platform.

1.1 Information Voluntarily Provided

Personal Information submitted directly by Customers may include:

• Full name.
• Email address.
• Telephone or mobile number.
• Billing address.
• Shipping and delivery address.
• Account registration details.
• Order and purchase history.
• Customer preferences.
• Product inquiries and requests.
• Customer service correspondence.
• Feedback, reviews, and survey responses.
• Newsletter and marketing subscription preferences.
• Information submitted through contact forms or other communications.

MAISONYUTORRI may also collect additional information voluntarily submitted by Customers where reasonably necessary to respond to inquiries, process requests, or fulfill contractual obligations.

1.2 Customization and Made-to-Order Information

Certain MAISONYUTORRI products may involve customized printing, embroidery, fabric selection, personalized dimensions, bespoke patterns, or made-to-order production.

For such purchases, MAISONYUTORRI may collect:

• Preferred fabric type and composition.
• Requested product dimensions.
• Color and print preferences.
• Embroidery specifications.
• Custom design instructions.
• Reference images or artwork supplied by the Customer.
• Personalization details.
• Special packaging or delivery instructions.
• Other information necessary to execute the requested customization.

Such information shall be processed for the purposes of order assessment, product development, manufacturing, quality control, fulfillment, and related customer communications.

Customers should avoid submitting unnecessary Personal Information or sensitive information within customization instructions or uploaded reference materials.

1.3 Transactional and Financial Information

Payments made through the Platform may be processed by independent third-party payment service providers, which may include Razorpay, Stripe, PayPal, or other authorized payment processors, depending on the payment methods offered.

MAISONYUTORRI may receive and retain limited transaction-related information, including:

• Transaction reference numbers.
• Payment confirmation status.
• Payment method category.
• Purchase value.
• Invoice and billing details.
• Refund and chargeback information.

Where payments are processed through securely hosted third-party payment gateways, MAISONYUTORRI does not directly collect or store complete payment card numbers, CVV codes, UPI PINs, online banking passwords, or comparable confidential authentication credentials.

Payment providers process financial information in accordance with their respective privacy policies, contractual terms, and applicable regulatory requirements.

1.4 Automatically Collected Information

When Customers access or interact with the Platform, certain technical information may be collected automatically, including:

• Internet Protocol (IP) address.
• Browser type and version.
• Device type and identifiers.
• Operating system details.
• Referral URLs.
• Pages visited.
• Website navigation patterns.
• Session duration.
• Date and time of access.
• Approximate geographical location derived from technical information.
• Cookies and similar tracking identifiers.
• Diagnostic and performance-related information.

Such information may be used to maintain Platform functionality, improve website performance, detect security threats, understand visitor interactions, and enhance the customer experience.

MAISONYUTORRI may process Personal Information for lawful purposes, including:

• Processing and confirming customer orders.
• Managing product availability and fulfillment.
• Coordinating fabric printing, embroidery, and customization requirements.
• Arranging shipping and delivery.
• Processing payments, refunds, and returns.
• Responding to customer inquiries and complaints.
• Providing customer service and after-sales assistance.
• Managing customer accounts.
• Maintaining accurate transaction records.
• Detecting and preventing fraudulent activities.
• Protecting the security and integrity of the Platform.
• Improving website functionality and performance.
• Conducting business analytics and operational assessments.
• Complying with legal, taxation, accounting, and regulatory obligations.
• Establishing, exercising, or defending legal claims.
• Sending promotional communications where valid consent or another lawful basis exists.

MAISONYUTORRI shall process Personal Information on an appropriate lawful basis, including consent, processing permitted for specified legitimate uses under applicable Indian law, or other legally recognized grounds where applicable.

Where consent is required, it shall be sought for specified purposes and may be withdrawn in accordance with applicable law.

The Platform may utilize cookies, pixels, web beacons, local storage technologies, and comparable digital tools to improve functionality, security, performance, and customer experience.

Cookies may be categorized as follows:

Essential Cookies

Used for website functionality, shopping cart operation, checkout processes, security, and session management.

Analytics Cookies

Used to understand website traffic, visitor interactions, page performance, and overall Platform usage.

Functional Cookies

Used to remember customer preferences, selected settings, and other website functionality.

Marketing and Advertising Cookies

Where implemented, used to measure advertising effectiveness, understand campaign performance, and deliver relevant promotional content.

MAISONYUTORRI may utilize third-party analytics or advertising services, such as Google Analytics or Meta technologies, where such services are integrated into the Platform.

Non-essential cookies and tracking technologies shall be deployed subject to applicable consent requirements.

Customers may manage available cookie preferences through the Platform's consent settings or their browser controls.

Disabling certain cookies may affect the availability or functionality of specific Platform features.

MAISONYUTORRI may send promotional or informational communications concerning:

• New home textile collections.
• Printed and embroidered product launches.
• Seasonal collections.
• Exclusive offers and promotions.
• Product availability.
• Brand announcements.
• Design inspirations and editorial content.
• Events and other marketing initiatives.

Such communications will be sent only where permitted under applicable law, including where required consent has been obtained.

Customers may withdraw consent or unsubscribe from promotional email communications through the unsubscribe mechanism provided in the relevant message or by contacting MAISONYUTORRI directly.

Withdrawal from marketing communications shall not prevent MAISONYUTORRI from sending essential transactional messages relating to existing orders, deliveries, refunds, account security, or other necessary service communications.

MAISONYUTORRI may disclose or share Personal Information with authorized third parties where reasonably necessary to operate its business, deliver services, fulfill customer orders, or comply with legal obligations.

Such recipients may include:

• Payment gateway providers and financial institutions.
• Shipping, courier, and logistics companies.
• Warehousing and fulfillment service providers.
• Website hosting and cloud infrastructure providers.
• E-commerce technology and software providers.
• Customer relationship management service providers.
• Email and customer communication platforms.
• Analytics and advertising providers, where applicable.
• Professional advisers, auditors, accountants, and legal representatives.
• Government, taxation, judicial, regulatory, and law enforcement authorities where disclosure is legally required.
• Successor entities involved in a lawful merger, acquisition, restructuring, or transfer of business assets.

Where necessary for order fulfillment, MAISONYUTORRI may also share relevant product specifications with authorized manufacturers, printers, embroidery specialists, and other production partners.

MAISONYUTORRI shall seek to limit disclosures to information reasonably necessary for the relevant purpose and implement appropriate contractual, organizational, or technical safeguards where required.

MAISONYUTORRI does not sell Customers' Personal Information to third parties in exchange for monetary consideration.

The Platform may contain links to websites, applications, payment providers, social media platforms, or other digital services operated independently by third parties.

Such third-party services are governed by their respective privacy policies, terms, and data processing practices.

MAISONYUTORRI does not control the privacy practices of independently operated third-party platforms.

Customers are encouraged to review the relevant privacy policies before submitting Personal Information to external websites or services.

Nothing in this section excludes responsibility imposed on MAISONYUTORRI under applicable law for its own conduct or the processing activities for which it remains legally responsible.

Certain service providers, payment processors, hosting providers, or technology partners engaged by MAISONYUTORRI may operate or maintain infrastructure outside India.

Consequently, Personal Information may be transferred to, stored in, or processed in jurisdictions outside the Customer's country of residence.

Any such international processing or transfer shall be undertaken in accordance with applicable data protection laws and relevant governmental restrictions.

Where required, MAISONYUTORRI shall implement appropriate safeguards intended to protect Personal Information transferred across international borders.

MAISONYUTORRI endeavors to implement reasonable administrative, organizational, technical, and physical safeguards designed to protect Personal Information against unauthorized access, disclosure, alteration, destruction, misuse, and unlawful processing.

Such safeguards may include:

• Secure website connections.
• Encryption technologies where appropriate.
• Restricted access to customer information.
• Authentication and access controls.
• Secure payment processing arrangements.
• Website security monitoring.
• Appropriate data access procedures.
• Reasonable vendor security assessments.
• Internal confidentiality requirements.
• Security incident identification and response procedures.

While MAISONYUTORRI takes reasonable measures to protect Personal Information, no internet-based transmission, electronic storage system, or digital infrastructure can be guaranteed to be entirely secure.

MAISONYUTORRI does not guarantee absolute security but remains responsible for complying with applicable data security obligations.

In the event of a Personal Data breach, MAISONYUTORRI shall assess the incident and provide notifications to affected individuals or competent authorities where required by applicable law.

MAISONYUTORRI shall retain Personal Information only for as long as reasonably necessary to fulfill the purposes for which it was collected or as otherwise required or permitted under applicable law.

Retention periods may depend on:

• Order processing and fulfillment requirements.
• Customer account administration.
• Product customization records.
• Warranty, return, and refund obligations.
• Taxation and accounting requirements.
• Fraud prevention and security investigations.
• Regulatory compliance.
• Dispute resolution.
• Establishment, exercise, or defense of legal claims.

Customer-provided design specifications and customization information may be retained where necessary to fulfill orders, resolve production inquiries, or support legitimate business requirements.

Where Personal Information is no longer required and no legal obligation justifies continued retention, MAISONYUTORRI shall take reasonable steps to delete, anonymize, or otherwise securely dispose of such information.

Retention practices shall remain subject to applicable statutory requirements.

Subject to applicable laws and relevant statutory exceptions, Customers may have rights concerning their Personal Information, including:

• Requesting information about Personal Data being processed.
• Requesting correction of inaccurate Personal Information.
• Requesting completion or updating of incomplete or outdated information.
• Requesting erasure of Personal Information where legally permissible.
• Withdrawing consent for processing activities based on consent.
• Raising grievances concerning the handling of Personal Information.
• Exercising other rights available under applicable data protection legislation.

Under the Digital Personal Data Protection Act, 2023, certain rights and obligations become enforceable according to their respective notified commencement dates.

Where applicable, Customers may also exercise the right to nominate another individual to act on their behalf in circumstances recognized by law.

To submit a privacy-related request, Customers may contact:

Email: info@yutorri.com

MAISONYUTORRI may take reasonable steps to verify the identity of the requesting individual before processing a request.

Requests shall be handled within the periods and conditions prescribed by applicable law.

Where MAISONYUTORRI relies on consent to process Personal Information, Customers may withdraw such consent through available preference controls or by submitting a request through the designated contact channel.

Withdrawal shall not affect the lawfulness of processing conducted before the withdrawal.

Where permitted by law, MAISONYUTORRI may continue processing Personal Information that is necessary to comply with legal obligations or for another independently applicable lawful purpose.

Withdrawal of consent for processing necessary to provide a requested service may affect MAISONYUTORRI's ability to continue providing that service.

The Platform is intended primarily for individuals who are legally capable of entering into commercial transactions.

MAISONYUTORRI does not knowingly solicit Personal Information from children for independent commercial transactions.

Where applicable law requires parental or guardian consent for processing a child's Personal Information, MAISONYUTORRI shall seek the appropriate consent before undertaking such processing.

If MAISONYUTORRI becomes aware that a child's Personal Information has been collected or processed contrary to applicable legal requirements, it shall take reasonable steps to address the matter, including deletion where appropriate.

MAISONYUTORRI shall not knowingly undertake prohibited behavioral monitoring, tracking, or targeted advertising directed at children.

YUTORRI is a clothing brand, while MAISONYUTORRI operates as a distinct home décor and textile brand.

Where both brands are operated by the same legal business entity or share authorized business infrastructure, certain administrative, technological, customer service, payment, or operational systems may be shared.

Personal Information may be processed through such shared systems where reasonably necessary for lawful business purposes and subject to applicable privacy requirements.

Customer information collected through one brand shall not automatically be used for unrelated promotional activities of the other brand without an appropriate lawful basis or required consent.

The identity of the legal entity responsible for Personal Information shall be disclosed through the relevant business or legal information made available on the Platform.

MAISONYUTORRI may process or disclose Personal Information where necessary to comply with applicable legal obligations, including valid judicial orders, governmental directions, regulatory requirements, taxation obligations, or legally authorized investigations.

Where permissible, MAISONYUTORRI shall seek to restrict such disclosures to the information reasonably required for the applicable legal purpose.

MAISONYUTORRI shall not be required to provide advance notice of disclosure where doing so is prohibited by law.

To the maximum extent permitted by applicable law, MAISONYUTORRI and its authorized affiliates, directors, officers, employees, agents, contractors, and service providers shall not be liable for indirect, incidental, consequential, special, exemplary, or punitive damages arising from the processing of Personal Information, except where liability cannot lawfully be excluded.

MAISONYUTORRI shall not be responsible for security incidents arising solely from circumstances beyond its reasonable control where it has fulfilled its applicable legal obligations.

Nothing in this Privacy Policy shall exclude, limit, or waive statutory data protection rights, mandatory security obligations, regulatory responsibilities, or other liabilities that cannot legally be restricted.

MAISONYUTORRI reserves the right to amend, revise, supplement, or update this Privacy Policy to reflect changes in:

• Business operations.
• Website functionality.
• Data processing practices.
• Technology infrastructure.
• Third-party service arrangements.
• Legal and regulatory requirements.

The latest version will be published on the Platform with an updated effective date.

Where changes materially affect processing activities and applicable law requires notice or renewed consent, MAISONYUTORRI shall provide such notice or obtain consent as appropriate.

Continued use of the Platform does not replace any affirmative consent legally required for new processing purposes.

Customers may raise questions, complaints, requests for correction, consent withdrawal, or other concerns relating to the collection or processing of Personal Information.

MAISONYUTORRI shall provide an appropriate mechanism for receiving and addressing privacy-related grievances in accordance with applicable legal requirements.

Where required by law, the contact information of the designated grievance officer, Data Protection Officer, or other authorized privacy contact shall be made available to Customers.

Customers may also pursue remedies before competent regulatory authorities where permitted under applicable law, including the Data Protection Board of India when the relevant provisions are in force.

For inquiries, privacy requests, grievances, notices, or communications concerning this Privacy Policy, please contact:

MAISONYUTORRI

MAISONYUTORRI is committed to handling Customer Personal Information responsibly and in accordance with applicable data protection requirements.