Shipping, Delivery, Returns & Refunds

All orders placed through MAISONYUTORRI are subject to product availability, successful payment authorization, order verification, and acceptance by MAISONYUTORRI.

MAISONYUTORRI reserves the right to refuse, limit, or cancel orders for legitimate reasons, including but not limited to:

• Suspected fraudulent or unauthorized transactions.
• Incorrect product pricing or technical errors.
• Inventory shortages or product unavailability.
• Inaccurate or incomplete shipping information.
• Violations of applicable Terms and Conditions.
• Circumstances preventing reasonable fulfillment of an order.

Orders are generally processed within commercially reasonable timeframes, depending on product availability, craftsmanship requirements, embroidery work, printing processes, and production schedules.

Processing and dispatch timelines communicated on the website are estimates unless expressly confirmed as guaranteed.

Where an order cannot be fulfilled, MAISONYUTORRI will notify the Customer and arrange an appropriate refund of any payment received for the unfulfilled merchandise.

MAISONYUTORRI partners with third-party courier companies, logistics providers, freight carriers, and postal services to facilitate domestic and international deliveries.

Estimated shipping and delivery periods may vary depending on:

• Delivery destination and geographical location.
• Product availability.
• Printing, embroidery, and finishing requirements.
• Order quantity and product dimensions.
• Courier service availability.
• Customs clearance and regulatory requirements.
• Circumstances beyond MAISONYUTORRI's reasonable control.

All delivery timelines displayed on the website are indicative estimates and do not constitute guaranteed delivery dates unless expressly stated otherwise.

MAISONYUTORRI shall not be responsible for delays caused by events beyond its reasonable control, including customs inspections, governmental restrictions, transportation disruptions, adverse weather conditions, strikes, natural disasters, public health emergencies, or other force majeure events.

However, nothing in this provision shall exclude MAISONYUTORRI's obligations or the Customer's rights under applicable law.

Risk of Loss and Damage

Responsibility for loss or damage during shipment shall be determined in accordance with applicable law and the agreed delivery terms. Where required by law, MAISONYUTORRI remains responsible for the merchandise until delivery to the Customer or their authorized recipient.

Customers are encouraged to provide accurate shipping information and ensure that someone is available to receive the shipment.

Shipping charges, where applicable, shall be communicated during checkout or before order confirmation.

For international orders, Customers may be required to pay additional charges imposed by the destination country, including:

• Customs duties.
• Import taxes.
• Value Added Tax (VAT).
• Goods and Services Tax (GST).
• Customs clearance charges.
• Brokerage and administrative fees.
• Other government-imposed levies.

Unless expressly stated otherwise at checkout, these charges are the responsibility of the Customer.

MAISONYUTORRI does not control the assessment or calculation of customs duties, import taxes, or other governmental charges.

Failure or refusal to pay applicable customs charges may result in shipment delays, returns, storage charges, or other actions by customs authorities.

Where a shipment is returned due to unpaid duties or refusal of delivery, any refund or deduction shall be determined based on recoverable merchandise value, actual expenses incurred, and applicable law.

Certain MAISONYUTORRI products may be available on a pre-order, made-to-order, or special-order basis.

These products may involve dedicated fabric sourcing, printing, embroidery, cutting, stitching, finishing, or production specifically undertaken to fulfill a Customer's order.

Customers acknowledge that:

• Production and dispatch timelines may differ from those of ready-to-ship merchandise.
• Estimated delivery dates depend on material availability and production requirements.
• Customized and made-to-order products may not be eligible for cancellation, return, or refund due to a change of mind once production has commenced.
• Pre-order and special-order items designated as final sale are not eligible for discretionary returns or cancellations.
• Statutory rights concerning defective, damaged, incorrectly supplied, or otherwise non-conforming merchandise remain unaffected.

Where applicable, estimated dispatch timelines will be communicated on the product page or at the time of order confirmation.

For certain pre-order products, delivery may be estimated at seven (7) to fourteen (14) business days following product availability, unless otherwise specified.

Where an order contains both ready-to-ship and pre-order products, MAISONYUTORRI may dispatch the order together once all merchandise becomes available.

Customers requiring separate deliveries are encouraged to place separate orders.

All discretionary returns require prior written authorization from MAISONYUTORRI.

Customers wishing to request a return must contact info@yutorri.com. The return request should include:

• Order number.
• Customer's full name.
• Product name and quantity.
• Reason for requesting the return.
• Relevant photographs, where necessary.

Upon approval, MAISONYUTORRI may issue a Return Authorization Number (RA Number) and provide return instructions.

Products must not be returned without receiving authorization.

Unauthorized returns may be refused or returned to the sender, subject to applicable law.

Subject to the exclusions specified in this Policy, eligible merchandise may be returned where:

• The return request is submitted within fourteen (14) calendar days from the date of delivery.
• The merchandise is unused, unwashed, unaltered, undamaged, and free from stains, odors, or signs of use.
• Original product tags, labels, protective packaging, and accompanying accessories remain intact.
• The merchandise is returned in its original condition.
• The product has not been customized, personalized, or manufactured specifically to the Customer's requirements.
• Tablecloths must not have been used for dining, washed, ironed, altered, or stained.
• Placemats must remain unused and free from food marks, moisture damage, scratches, or surface deterioration.
• Napkins must remain unused, unwashed, and free from cosmetic marks, food stains, perfumes, or other contaminants.
• Decorative fabrics must not have been cut, stitched, upholstered, washed, or otherwise altered after delivery.
• Embroidered products must not show pulled threads, damaged embroidery, or signs of improper handling.

MAISONYUTORRI reserves the right to inspect returned merchandise and determine whether it meets the applicable return eligibility requirements, acting reasonably and consistently with applicable law.

Except where required by applicable law, the following products are not eligible for discretionary returns, exchanges, or refunds:

• Customized or personalized tablecloths.
• Made-to-measure table linens.
• Custom-sized placemats and napkins.
• Fabrics cut to Customer-specified lengths or dimensions.
• Bespoke printed fabrics.
• Custom embroidery designs.
• Made-to-order home textile collections.
• Special-order merchandise.
• Pre-order products expressly designated as final sale.
• Gift cards.
• Clearance and final sale merchandise.
• Products damaged through improper use, washing, storage, or handling.
• Any product clearly identified as non-returnable before purchase.

Such products are considered final sale for change-of-mind purposes.

This exclusion does not apply where merchandise is defective, materially misdescribed, incorrectly supplied, or otherwise subject to a mandatory legal remedy.

Approved discretionary returns are subject to a restocking fee of ten percent (10%) of the eligible merchandise value.

The restocking fee is intended to cover reasonable operational expenses associated with:

• Return administration.
• Product inspection.
• Quality verification.
• Repackaging.
• Inventory processing.
• Handling and restocking.

The applicable restocking fee will be deducted from the refund amount.

No restocking fee shall be charged where a return results from verified manufacturing defects, incorrect merchandise supplied by MAISONYUTORRI, or circumstances in which such a fee is prohibited by applicable law.

For approved discretionary returns, the Customer is responsible for return shipping expenses unless MAISONYUTORRI expressly agrees otherwise.

These expenses may include:

• Courier and transportation charges.
• Shipment insurance.
• Customs duties and import charges.
• Brokerage or clearance fees.
• Other reasonable return-related expenses.

Customers are advised to use a reliable, trackable shipping service and package returned merchandise securely to prevent damage during transportation.

Original shipping charges are generally non-refundable for discretionary returns, except where otherwise required by law.

Where a return is approved due to verified damage, manufacturing defects, or incorrect fulfillment attributable to MAISONYUTORRI, reasonable return shipping arrangements or reimbursement will be provided as required by applicable law.

Upon receipt of returned merchandise, MAISONYUTORRI will conduct an inspection to verify compliance with this Policy.

Where the return is approved, the eligible refund will ordinarily be processed to the original payment method within approximately seven (7) to fourteen (14) business days following approval, unless a shorter period is required by applicable law.

For discretionary returns, the refund amount may be subject to lawful deductions, including:

• Applicable restocking fees.
• Non-refundable original shipping charges.
• Unrecoverable customs duties or taxes.
• Other charges expressly disclosed and permitted under applicable law.

Refund processing times may vary depending on the payment gateway, bank, card issuer, or financial institution.

MAISONYUTORRI shall not be responsible for additional processing delays attributable solely to the Customer's payment service provider.

Refunds for cancelled or unfulfilled orders will be handled in accordance with applicable law and the payment terms communicated at checkout.

MAISONYUTORRI takes reasonable care to ensure that its products meet established quality and craftsmanship standards before dispatch.

Customers are encouraged to inspect their merchandise promptly upon delivery.

If an item arrives damaged, defective, or materially different from the product ordered, Customers should contact MAISONYUTORRI within forty-eight (48) hours of delivery wherever reasonably possible.

Claims should include:

• Order number.
• Product name.
• Description of the issue.
• Clear photographs of the affected merchandise.
• Photographs of the original packaging, where relevant.

Following verification

MAISONYUTORRI may offer an appropriate remedy, including:

• Replacement of the merchandise.
• Repair or correction of the defect.
• Partial refund.
• Full refund.
• Another remedy agreed upon with the Customer.

The appropriate remedy will depend on the nature of the issue, product availability, and applicable consumer protection requirements.

The forty-eight-hour notification period is intended to facilitate prompt investigation and does not extinguish statutory rights or valid claims that cannot reasonably be identified immediately upon delivery.

MAISONYUTORRI celebrates the individuality, craftsmanship, and artistic character of luxury home textiles.

Many products incorporate handcrafted techniques, specialized fabric printing, decorative embroidery, artisanal finishing, or other textile processes.

Customers acknowledge that minor variations may naturally occur in:

• Fabric color, tone, and shading.
• Print placement and pattern alignment.
• Hand-painted or artisanal print effects.
• Embroidery positioning and stitch density.
• Thread texture and finishing.
• Fabric weave, slubs, and surface texture.
• Motif placement and pattern repeat.
• Product dimensions within reasonable disclosed tolerances.
• Natural fabric characteristics.
• Appearance under different lighting conditions.

Such minor variations are inherent characteristics of certain textile production methods and do not automatically constitute manufacturing defects.

Colors displayed on digital screens may also vary slightly from the physical product due to screen calibration, brightness, photography, and lighting conditions.

However, material defects, substantial deviations from the advertised description, or products failing applicable quality requirements remain subject to the Customer's statutory rights.

Customers are responsible for following the care instructions supplied with MAISONYUTORRI products.

Care requirements may vary depending on fabric composition, printing methods, embroidery, embellishments, and finishing techniques.

MAISONYUTORRI shall not be responsible for damage caused by improper care or handling, including:

• Washing contrary to care-label instructions.
• Use of unsuitable detergents, bleach, or harsh chemicals.
• Excessive ironing temperatures.
• Improper dry cleaning.
• Prolonged exposure to direct sunlight.
• Incorrect storage conditions.
• Fabric shrinkage resulting from care contrary to instructions.
• Damage caused by spills, stains, abrasion, or misuse.
• Pulling, snagging, or damaging embroidery threads through improper handling.

Damage resulting from misuse or failure to follow reasonable care instructions will not ordinarily qualify for a discretionary return or refund.

Nothing in this section excludes liability for defects attributable to MAISONYUTORRI or limits rights that cannot lawfully be excluded.

MAISONYUTORRI does not guarantee direct product exchanges.

Customers wishing to exchange an eligible product for a different size, color, print, design, or style must contact MAISONYUTORRI for prior authorization.

Where a discretionary exchange is approved:

• The original product must satisfy the applicable return conditions.
• The requested replacement must be available.
• Additional shipping charges may apply.
• Any price difference must be settled before dispatch.
• Customized, personalized, and made-to-order products are generally excluded.

Where a direct exchange cannot be arranged, the Customer may be required to return the eligible product and place a new order.

Statutory replacement rights for defective or incorrectly supplied merchandise remain unaffected.

Customers are responsible for providing complete and accurate shipping details at checkout.

MAISONYUTORRI shall not be responsible for additional costs or delays directly caused by incorrect or incomplete information supplied by the Customer.

Where a shipment is returned because of an incorrect address, repeated unsuccessful delivery attempts, or refusal to accept delivery, MAISONYUTORRI may require payment of reasonable additional shipping charges before redispatch.

Any refund requested under such circumstances will be assessed according to the condition of the returned merchandise, recoverable costs, and applicable law.

If a shipment is marked as delivered but has not been received, the Customer should promptly contact MAISONYUTORRI.

MAISONYUTORRI may coordinate with the relevant courier or logistics provider to investigate the delivery status.

Customers may be requested to provide reasonable supporting information to facilitate the investigation.

Where a shipment is confirmed lost before delivery to the Customer or authorized recipient, MAISONYUTORRI will provide an appropriate remedy in accordance with applicable law.

To the maximum extent permitted by applicable law, MAISONYUTORRI shall not be liable for indirect, incidental, consequential, special, exemplary, or punitive damages arising from shipment, delivery, returns, or refunds, including loss of profits, business opportunities, or anticipated savings.

Where legally permissible, MAISONYUTORRI's aggregate contractual liability arising from an affected order shall not exceed the amount paid by the Customer for the relevant merchandise.

Nothing in this Policy shall exclude or restrict liability that cannot lawfully be excluded, including mandatory consumer protection rights, liability for fraud, or other non-excludable legal obligations.

This Policy shall be interpreted and applied in accordance with the laws applicable to the relevant transaction.

For purchases governed by Indian law, applicable consumer rights under the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, and other relevant legislation shall remain unaffected.

Nothing in this Policy is intended to waive, restrict, or override mandatory consumer rights relating to defective merchandise, deficient services, misrepresentation, incorrect fulfillment, or legally required refunds.

Where any provision conflicts with mandatory applicable law, the applicable legal requirement shall prevail to the extent of that conflict.

MAISONYUTORRI reserves the right to amend or update this Policy periodically to reflect operational changes, legal requirements, shipping practices, or business needs.

The updated Policy will be published on the official website with a revised effective date.

Unless otherwise permitted by applicable law, amendments shall not retroactively diminish rights already established under orders accepted before the relevant amendment.

For inquiries relating to shipping, delivery, returns, exchanges, refunds, damaged merchandise, or this Policy, please contact MAISONYUTORRI Customer Support at info@yutorri.com.

Customers are encouraged to include their order number and relevant product details when contacting Customer Support to facilitate efficient assistance.