Terms and Conditions

Your access to and use of the Website shall be governed by these Terms, together with any additional policies expressly incorporated herein by reference, including:

• Privacy Policy.
• Shipping, Delivery, Returns & Refunds Policy.
• Product-specific care instructions.
• Customization and made-to-order conditions.
• Any additional terms expressly disclosed and accepted during checkout.

The Company reserves the right to amend, modify, supplement, or update these Terms periodically.

Revised Terms shall become effective upon publication on the Website or on another date expressly specified.

Amendments shall not retroactively diminish rights already established under accepted orders unless permitted by applicable law.

Where material changes require affirmative consent or additional notice under applicable law, the Company shall comply with such requirements.

By accessing or transacting through the Website, you represent and warrant that:

• You possess the legal capacity to enter into binding contractual obligations.
• You are at least eighteen (18) years of age or are acting with valid authorization from a parent or legal guardian where legally permissible.
• All information supplied by you is accurate, complete, and current.
• Your use of the Website complies with applicable laws and regulations.
• You will not use the Website for unlawful, fraudulent, misleading, or unauthorized purposes.

MAISONYUTORRI reserves the right to restrict access, refuse transactions, or suspend accounts where reasonably necessary to prevent fraud, unlawful conduct, or violations of these Terms.

All intellectual property rights associated with MAISONYUTORRI, whether registered or unregistered, including copyrights, trademarks, trade names, logos, product designs, textile patterns, embroidery designs, printed artwork, illustrations, graphics, photographs, videos, product descriptions, website layouts, software, and other proprietary materials, are owned by MAISONYUTORRI, its operating legal entity, or its authorized licensors.

Such intellectual property includes, without limitation:

• Original fabric prints and textile artwork.
• Embroidery designs and decorative motifs.
• Table linen and home décor product designs.
• Pattern arrangements and textile compositions.
• Product photography and promotional imagery.
• Brand identity and visual presentation.
• Website design, content, and digital assets.

No content or intellectual property displayed on the Website may be reproduced, copied, modified, adapted, distributed, commercially exploited, republished, licensed, or otherwise used without prior written authorization from the relevant rights holder, except as expressly permitted by applicable law.

Customers may not reproduce MAISONYUTORRI's proprietary textile designs, prints, embroidery patterns, or artwork for unauthorized commercial purposes.

Unauthorized use may result in legal proceedings or other remedies available under applicable intellectual property laws.

MAISONYUTORRI endeavors to provide accurate product descriptions, photographs, specifications, measurements, material information, and pricing.

However, minor differences may occur between product imagery and physical merchandise due to:

• Screen calibration and display settings.
• Photography and lighting conditions.
• Fabric texture and natural material characteristics.
• Printing and embroidery techniques.
• Handcrafted production processes.
• Minor manufacturing tolerances.
• Pattern placement and fabric cutting.
• Production batch variations.

Product dimensions, colors, compositions, embroidery details, and other specifications shall be interpreted subject to reasonable disclosed tolerances and the inherent characteristics of the materials and production methods involved.

The Company reserves the right to:

• Modify or discontinue products.
• Update product descriptions.
• Correct typographical or technical errors.
• Limit purchase quantities where reasonably necessary.
• Change prices for future orders.
• Withdraw unavailable merchandise.
• Reject or cancel orders for lawful and legitimate reasons.

Product listings are subject to availability and acceptance of the relevant order.

Nothing in this section permits materially misleading product descriptions or excludes statutory remedies for defective, incorrectly supplied, or materially misrepresented merchandise.

All product prices shall be displayed in the currency indicated on the Website.

Applicable taxes, shipping fees, and other mandatory charges shall be disclosed in accordance with relevant legal requirements before the Customer completes a purchase.

MAISONYUTORRI reserves the right to change prices without prior notice; however, changes shall not ordinarily affect orders already accepted at a confirmed price.

Payments may be facilitated through authorized third-party payment service providers.

Customers agree to provide accurate and valid payment information and authorize the processing of payment for orders they submit.

The Company reserves the right to reject or cancel transactions involving:

• Failed payment authorization.
• Suspected fraud.
• Unauthorized payment methods.
• Material pricing errors.
• Payment disputes requiring verification.
• Other legitimate legal or operational concerns.

Where payment has already been collected for an order that the Company cannot fulfill, the applicable amount shall be refunded in accordance with relevant law and the Company's refund policy.

Submission of an order constitutes an offer by the Customer to purchase the selected merchandise subject to these Terms.

An automated order acknowledgment confirms receipt of the order but does not necessarily constitute final acceptance.

An order shall be considered accepted when MAISONYUTORRI expressly confirms acceptance or otherwise communicates that the order has entered fulfillment, subject to applicable law.

The Company may reject, suspend, or cancel orders for legitimate reasons, including:

• Suspected fraudulent activity.
• Product unavailability.
• Material pricing discrepancies.
• Incorrect or incomplete customer information.
• Payment authorization failures.
• Violations of these Terms.
• Circumstances preventing lawful fulfillment.

Where an accepted order cannot be fulfilled, the Company shall inform the Customer and arrange an appropriate refund in accordance with applicable law.

MAISONYUTORRI may offer customized, bespoke, personalized, and made-to-order home textile products.

Such merchandise may include:

• Custom-sized tablecloths.
• Personalized napkins.
• Bespoke placemats.
• Custom embroidered textiles.
• Specially printed decorative fabrics.
• Fabrics cut to specified measurements.
• Exclusive print or color combinations.
• Special-order textile collections.

Customers are responsible for carefully reviewing and confirming all customization requirements before production begins.

These requirements may include dimensions, fabric selection, design references, colors, embroidery specifications, quantities, and other instructions.

Once production has commenced, changes or cancellations may not be possible.

Unless otherwise agreed in writing, a confirmed customization request shall form the basis of the production specifications.

Customized and made-to-order merchandise is generally not eligible for discretionary cancellation, return, or exchange after production has commenced.

However, this restriction shall not apply to defective products, incorrect fulfillment, material deviations from agreed specifications, or circumstances where mandatory consumer rights require another remedy.

Where Customers submit artwork, patterns, illustrations, logos, photographs, embroidery references, or other design materials for customization, they represent that they possess the necessary rights or permissions to authorize the intended use of such materials.

Customers shall not knowingly submit materials that infringe third-party intellectual property rights or violate applicable laws.

The Customer grants MAISONYUTORRI a limited, non-exclusive authorization to use submitted materials solely as reasonably necessary to assess, manufacture, fulfill, and support the relevant order, unless a separate written agreement provides otherwise.

Ownership of Customer-supplied original artwork shall remain with the Customer or applicable rights holder.

MAISONYUTORRI reserves the right to refuse customization requests involving unlawful, offensive, infringing, or otherwise prohibited material.

Customers may be responsible for reasonably foreseeable losses arising directly from their unlawful submission of third-party intellectual property, subject to applicable law.

Certain MAISONYUTORRI merchandise may be available for purchase on a pre-order basis.

Pre-order products are subject to estimated manufacturing, sourcing, and fulfillment schedules.

By placing a pre-order, Customers acknowledge that:

• The product may not be immediately available for dispatch.
• Estimated production and delivery timelines may change.
• Certain merchandise may require specialized printing, embroidery, stitching, or finishing.
• Production timelines may be affected by raw material availability.
• Product availability is subject to manufacturing and quality-control requirements.

Pre-order merchandise expressly identified as final sale is generally not eligible for discretionary cancellation, refund, or exchange due solely to a change of mind.

Where cancellation charges apply, they shall be disclosed and administered consistently with applicable law.

If MAISONYUTORRI cannot fulfill a pre-order, it shall inform the Customer and provide an appropriate refund or other legally required remedy.

Nothing in these Terms shall exclude statutory remedies in relation to delayed, defective, incorrectly supplied, or unfulfilled orders.

MAISONYUTORRI uses third-party courier companies, logistics providers, and shipping partners for domestic and international deliveries.

Shipping and delivery timelines displayed on the Website are estimates unless expressly identified as guaranteed.

Delivery may be affected by:

• Product availability.
• Manufacturing and embroidery timelines.
• Customs clearance procedures.
• Governmental restrictions.
• Carrier delays.
• Transportation disruptions.
• Severe weather conditions.
• Labor disputes.
• Force majeure events.
• Other circumstances beyond the Company's reasonable control.

Risk of loss or damage shall pass in accordance with applicable law and agreed delivery terms.

Where required by law, MAISONYUTORRI shall remain responsible for merchandise until delivery to the Customer or an authorized recipient.

For international shipments, Customers may be responsible for customs duties, import taxes, VAT, GST, brokerage charges, and other governmental assessments unless otherwise specified at checkout.

Further terms governing delivery, shipping charges, customs obligations, and failed deliveries are contained in the Shipping, Delivery, Returns & Refunds Policy.

Subject to the applicable exclusions and conditions, eligible merchandise may be returned within fourteen (14) calendar days following delivery.

Return requests must receive prior authorization from MAISONYUTORRI.

Eligible returned merchandise must generally be:

• Unused.
• Unwashed.
• Unaltered.
• Undamaged.
• Free from stains or odors.
• Accompanied by original product labels and packaging.
• Returned in substantially the same condition in which it was delivered.

The following categories are generally excluded from discretionary returns:

• Personalized products.
• Bespoke merchandise.
• Made-to-order products.
• Custom-sized table linens.
• Fabrics cut to Customer-specified measurements.
• Customized embroidery.
• Special-order merchandise.
• Pre-order products expressly designated as final sale.
• Clearance or final sale products expressly identified as non-returnable.

Approved discretionary returns may be subject to a ten percent (10%) restocking fee, together with applicable return shipping charges, as disclosed in the Shipping, Delivery, Returns & Refunds Policy.

Refunds for approved discretionary returns shall ordinarily be processed within approximately seven (7) to fourteen (14) business days following approval, subject to any shorter period required by applicable law.

Restocking fees and discretionary return exclusions shall not apply where prohibited by law or where the Customer is entitled to a statutory remedy for defective, materially misdescribed, or incorrectly delivered merchandise.

The detailed Shipping, Delivery, Returns & Refunds Policy shall govern the applicable procedures.

MAISONYUTORRI specializes in luxury home textiles incorporating artistic prints, embroidery, decorative finishes, and traditional or contemporary textile production techniques.

Certain products may feature handcrafted elements or natural fabric characteristics.

Customers acknowledge that minor variations may occur in:

• Fabric texture and weave.
• Print alignment and motif placement.
• Color saturation and shading.
• Embroidery density and positioning.
• Stitching and finishing details.
• Natural material irregularities.
• Fabric dimensions within disclosed tolerances.
• Pattern continuity and repeat placement.
• Handcrafted decorative elements.

Such minor variations may form part of the unique character of the product and shall not automatically constitute manufacturing defects.

However, material deviations from the product description, substantial manufacturing defects, or failure to meet applicable quality standards remain subject to statutory consumer protections.

Customers are responsible for reviewing and following the care instructions supplied with MAISONYUTORRI merchandise.

Different textile materials, printing methods, embroidery techniques, and decorative finishes may require specific cleaning, storage, ironing, or maintenance procedures.

Damage caused by improper handling may include:

• Washing contrary to product care instructions.
• Use of harsh detergents or bleaching agents.
• Excessive ironing temperatures.
• Improper dry cleaning.
• Prolonged exposure to direct sunlight.
• Incorrect storage conditions.
• Abrasion or excessive friction.
• Improper handling of embroidery.
• Staining or damage from ordinary use.
• Alterations or unauthorized repairs.

MAISONYUTORRI shall not ordinarily be responsible for damage directly resulting from improper use, negligent handling, or failure to follow reasonable care instructions.

Nothing in this provision limits the Customer's legal rights in relation to defects, inadequate instructions, or products that do not conform to applicable consumer protection requirements.

Customers agree not to use the Website for unlawful or unauthorized purposes.

Prohibited activities include:

• Attempting unauthorized access to the Website or its systems.
• Introducing malware, viruses, or malicious software.
• Interfering with Website functionality or security.
• Engaging in fraudulent transactions.
• Misrepresenting identity or payment authorization.
• Harvesting Personal Information without authorization.
• Copying or commercially exploiting proprietary content without permission.
• Circumventing Website security or access restrictions.
• Using automated tools in a manner that materially disrupts the Website.
• Infringing intellectual property rights.
• Violating applicable laws or regulations.

MAISONYUTORRI reserves the right to take proportionate measures against violations, including restricting access, cancelling fraudulent transactions, and pursuing available legal remedies.

Where the Website offers account registration, Customers are responsible for maintaining the confidentiality of their login credentials and taking reasonable precautions against unauthorized account access.

Customers agree to notify MAISONYUTORRI promptly upon discovering suspected unauthorized access to their accounts.

The Company may suspend or restrict an account where reasonably necessary to address suspected fraud, security incidents, or unlawful activity.

Customers shall not be responsible for unauthorized transactions solely because they occurred through their account where such responsibility would conflict with applicable law.

MAISONYUTORRI may collect, process, store, and disclose Personal Information in connection with customer accounts, transactions, order fulfillment, communications, and other lawful business purposes.

Such activities shall be governed by the MAISONYUTORRI Privacy Policy and applicable data protection laws.

By submitting Personal Information, Customers acknowledge that the information will be handled in accordance with the relevant Privacy Policy.

Where consent is required by law for a particular processing activity, MAISONYUTORRI shall obtain the necessary consent.

The Privacy Policy forms an integral part of the Website's legal documentation.

The Website may integrate or provide access to independently operated third-party services, including:

• Payment gateways.
• Courier and logistics platforms.
• Social media services.
• Website analytics providers.
• Marketing platforms.
• External websites and applications.

Such services may be governed by their own terms and privacy policies.

MAISONYUTORRI does not control independently operated third-party services and shall not be responsible for their separate acts or omissions except to the extent liability is imposed by applicable law.

Customers are encouraged to review the terms of relevant third-party platforms before using them.

To the maximum extent permitted by applicable law, the Website and its digital functionality are provided on an “as is” and “as available” basis.

MAISONYUTORRI does not guarantee that Website access will be continuous, uninterrupted, error-free, or entirely free from technical vulnerabilities.

The Company may temporarily restrict Website access for maintenance, security updates, technical improvements, or circumstances beyond its reasonable control.

Except where expressly provided or required by law, the Company disclaims warranties concerning uninterrupted Website availability, digital service performance, and compatibility with particular devices or software.

Nothing in these Terms excludes mandatory product quality obligations, statutory warranties, consumer protection rights, or liability for legally recognized product defects.

To the maximum extent permitted by applicable law, MAISONYUTORRI, its operating legal entity, affiliates, directors, officers, employees, agents, representatives, and successors shall not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages arising from access to the Website or transactions conducted through it.

Such damages may include loss of profits, business opportunities, anticipated savings, or indirect economic losses.

Where legally permissible, MAISONYUTORRI's aggregate contractual liability arising from a particular product transaction shall not exceed the amount paid by the Customer for the specific merchandise giving rise to the claim.

Nothing in these Terms shall limit or exclude:

• Mandatory consumer protection rights.
• Liability for fraud or fraudulent misrepresentation.
• Liability that cannot lawfully be excluded.
• Statutory remedies for defective products.
• Other obligations imposed by applicable law.

To the extent permitted by applicable law, Customers agree to indemnify and hold harmless MAISONYUTORRI, its operating legal entity, authorized representatives, and employees against reasonable losses, claims, or expenses arising directly from:

• Material breaches of these Terms.
• Fraudulent or unlawful use of the Website.
• Knowing infringement of third-party intellectual property rights.
• Submission of unauthorized copyrighted materials for customized production.
• Other unlawful conduct attributable to the Customer.

Any indemnification obligation shall be limited to losses legally recoverable and sufficiently connected to the Customer's conduct.

This provision shall not require Customers to indemnify MAISONYUTORRI for the Company's own negligence, unlawful conduct, or breach of mandatory legal obligations.

MAISONYUTORRI shall not be liable for delays or failures in performing contractual obligations to the extent directly caused by circumstances beyond its reasonable control.

Such circumstances may include:

• Natural disasters.
• Floods, earthquakes, and severe weather.
• Epidemics and public health emergencies.
• Government restrictions or interventions.
• War, terrorism, or civil disturbances.
• Labor strikes and industrial disputes.
• Transportation interruptions.
• Supply chain disruptions.
• Utility or communications failures.
• Significant cybersecurity incidents beyond reasonable preventive control.
• Other unforeseeable events affecting lawful performance.

The Company shall take commercially reasonable steps to mitigate the effects of such events.

Where performance becomes impossible or materially delayed, the rights and obligations of the parties shall be determined in accordance with applicable law, including any entitlement to cancellation or refund.

YUTORRI and MAISONYUTORRI are separate consumer-facing brands with distinct product categories.

YUTORRI focuses on clothing and fashion products.

MAISONYUTORRI focuses on luxury home décor, printed fabrics, embroidered table linens, and related home textile products.

The brands may operate under common ownership or share certain administrative, technological, logistical, payment, or customer service infrastructure.

Unless expressly stated otherwise, purchases made under MAISONYUTORRI shall be governed by the policies applicable to MAISONYUTORRI.

The legal entity responsible for transactions shall be identified in the applicable business disclosures, invoices, or order documentation.

Nothing in these Terms creates a separate legal personality for MAISONYUTORRI solely by virtue of its use as a brand name.

These Terms shall be governed by and construed in accordance with the laws of India, without regard to conflict-of-law principles, subject to any mandatory laws applicable to particular transactions.

The parties shall endeavor to resolve disputes amicably through written communication with MAISONYUTORRI before initiating formal legal proceedings, without restricting any statutory right to seek immediate relief.

Subject to mandatory consumer protection laws and applicable jurisdictional requirements, courts of competent jurisdiction situated in Mumbai, Maharashtra, India, shall have jurisdiction over contractual disputes arising under these Terms.

Nothing in this provision shall prevent a Customer from approaching a competent Consumer Disputes Redressal Commission or another statutory authority having jurisdiction under applicable law.

Nothing in these Terms shall exclude, restrict, or override rights granted to Customers under applicable consumer protection legislation.

For transactions governed by Indian law, relevant legislation may include:

• Consumer Protection Act, 2019.
• Consumer Protection (E-Commerce) Rules, 2020, as amended.
• Indian Contract Act, 1872.
• Information Technology Act, 2000, and applicable rules.
• Applicable data protection laws.
• Other relevant statutory and regulatory requirements.

Where any provision of these Terms conflicts with mandatory applicable law, the relevant legal requirement shall prevail to the extent of that conflict.

If any provision of these Terms is determined by a competent court or authority to be invalid, unlawful, or unenforceable, such provision shall be severed or restricted to the minimum extent necessary.

The remaining provisions shall continue in full force and effect to the extent legally permissible.

Failure or delay by MAISONYUTORRI in exercising any contractual right or remedy shall not automatically constitute a waiver of that right or remedy.

Any waiver shall be effective only to the extent expressly agreed in writing or otherwise recognized by applicable law.

These Terms, together with the policies expressly incorporated by reference and any product-specific conditions accepted during checkout, constitute the agreement governing the relevant Website transaction.

In the event of an inconsistency, mandatory applicable law shall prevail.

Subject to that requirement, specific terms expressly agreed for an individual order shall take precedence over general Website terms to the extent of a direct conflict, unless otherwise expressly agreed.

Customers may submit complaints regarding orders, payments, product quality, shipping, returns, refunds, or other concerns through the designated customer support channel.

MAISONYUTORRI shall maintain an appropriate consumer grievance redressal mechanism as required by applicable law.

For complaints governed by the Indian Consumer Protection (E-Commerce) Rules, 2020, the designated Grievance Officer shall acknowledge receipt within forty-eight (48) hours and endeavor to resolve the complaint within one (1) month from receipt, in accordance with applicable requirements.

Customers retain the right to pursue remedies before competent consumer protection authorities.

For questions, notices, grievances, or communications concerning these Terms and Conditions, please contact:

MAISONYUTORRI

By placing an order through the Website, you acknowledge that you have reviewed and agreed to these Terms and Conditions, subject to applicable consumer protection laws.